Lost Packages and Stuck Shipments The customer is responsible for filing a lost package claim with the USPS or UPS in the event of a lost / misplaced package. We provide tracking for every order. Muscle Supplements is not responsible for packages sent to the wrong address. Muscle Supplements is not responsible for packages once they are in the hand of the carrier. Returns and Exchanges (DOMESTIC / US) No returns or exchanges on orders after 30 days. We do not accept opened supplements for returns or exchanges all items must be UNOPENED. Freebies / add-ons / promo items are not eligible for return or exchange. Returns and Exchanges (INTERNATIONAL) All sales are final outside the US We are not responsible for any lost packages, delays in transit, seized packages, etc. Your country may charge you duties, taxes, or import fees. Muscle Supplements is not responsible for any of these duties, taxes, or import fees.